We take your privacy seriously. This document clearly explains how 16Malaysia collects, uses, protects and manages your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) Malaysia.
Six core principles that guide how we manage your data every day
All personal data processing activities at 16Malaysia fully comply with Malaysia's Personal Data Protection Act 2010. You have every right to access, correct, and request the deletion of your data.
Malaysia PDPAAll data transmitted between your device and 16Malaysia's servers is protected by 256-bit SSL encryption — the same standard used by Malaysia's major banking institutions such as Maybank and CIMB.
Banking Standards16Malaysia never sells, rents, or commercialises members' personal data to any third party. Your data is used solely for the purposes explicitly stated in this policy.
Your Data Belongs to YouYou may access, modify, or request deletion of your personal data at any time through your account settings or by contacting 16Malaysia support. Requests are processed within 14 business days.
Full Member RightsYour data is stored on servers protected by multi-layered security systems — including firewalls, intrusion detection systems, and round-the-clock monitoring by 16Malaysia's cybersecurity team.
24/7 MonitoringIn the event of any data breach that may affect your information, 16Malaysia is committed to notifying you within 72 hours and taking all necessary remedial action promptly.
72-Hour NotificationThis Privacy Policy describes our privacy practices 16Malaysia in full. By using our platform, you agree to the collection and use of information as described in this document. Please read it carefully before using our platform.
16Malaysia ("we", "platform", "company") is the data controller responsible for processing your personal information. This Privacy Policy explains how we collect, use, store, protect and disclose your personal data when you use the 16Malaysia platform — including the website, mobile app, online games, Sports Betting and all related services we provide.
This policy applies to all registered members, website visitors and any individual who interacts with 16Malaysia in any capacity. It is built on the principles established in Personal Data Protection Act 2010 (PDPA) Malaysia and recognised international data protection standards.
We believe transparency is the foundation of trust. That is why this document is written in plain, accessible language — not confusing legal jargon — so you truly understand what happens to your data on the 16Malaysia platform.
This policy was last updated on 1 January 2026. Continued use of the 16Malaysia platform following any updates will be considered your acceptance of the latest version of this policy.
16Malaysia only collects data necessary to provide the services you request and to maintain platform security. The data we collect can be grouped into several categories:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data Mandatory |
Full name, date of birth, identification number (IC/passport) | Identity verification, KYC compliance, fraud prevention |
| Contact Data Mandatory |
Email address, mobile phone number, Malaysian residential address | Account communications, security verification, customer support |
| Financial Data Mandatory |
EWallet account numbers (Touch 'n Go, GrabPay), Malaysian bank account details for withdrawals | Processing of deposits and withdrawals, anti-money laundering prevention |
| Usage Data Automatic |
Game history, betting records, login activity, session duration | Account management, fraud detection, responsible gambling |
| Technical Data Automatic |
IP address, device type, operating system, web browser, cookie data | Platform security, user experience optimisation, detection of unauthorised access |
| Communication Data Optional |
Live chat records with support, emails sent to us | Complaint resolution and service quality improvement |
We do not collect sensitive data such as health information, religious beliefs, or sexual orientation except in specific circumstances required by law. All data collection is carried out on the basis of clear and informed consent.
The personal data we collect is used solely for legitimate and reasonable purposes. Below is a complete list of how data is used on the 16Malaysia platform:
16Malaysia does not use your data for any purpose not stated in this policy without first obtaining your renewed consent. You may withdraw consent for marketing communications at any time through your account settings.
16Malaysia processes your personal data on valid legal grounds under Malaysia's PDPA 2010. We rely on the following bases depending on the type of processing:
16Malaysia does not sell or commercialize members' personal data to any third party. However, in the course of operating our platform, we may share data with the following categories of parties under strictly limited and controlled circumstances:
All third parties receiving data from 16Malaysia are required to protect that data to a standard equal to or exceeding our own. They are not permitted to use your data for any purpose other than what is specified in their agreement with us.
16Malaysia never shares members' personal data with marketing companies, data brokers, social media platforms, or any party not listed above. If you receive any communication claiming to use your data from 16Malaysia, please report it to us immediately.
We invest seriously in both technical and organisational security to protect your personal data from unauthorised access, disclosure, alteration or destruction. Our key security measures include:
While we take all reasonable steps to protect your data, no system can guarantee 100% security in the digital world. We therefore also encourage you to take your own protective measures, such as using a strong password and keeping your login credentials confidential.
16Malaysia retains your personal data only for as long as necessary for its stated purpose, or as required under Malaysian law. The following are our data retention guidelines:
If you request data deletion before the legally mandated retention period has ended, we will inform you which data can be deleted immediately and which must be retained under legal requirements, along with the applicable retention period.
Under Malaysia's PDPA 2010, you have the following rights regarding your personal data processed by 16Malaysia:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 working days.
If your data is inaccurate or incomplete, you have the right to request a correction through your account settings or via 16Malaysia support.
You may request the deletion of your personal data, subject to any applicable minimum legal retention obligations.
You have the right to object to the processing of your data for direct marketing purposes at any time, without needing to provide any reason.
Under certain circumstances, you may request that the processing of your data be restricted while awaiting a review or the resolution of a dispute.
You have the right to receive your personal data in a structured, machine-readable format for transfer to another service provider.
To exercise any of the rights above, please contact the 16Malaysia Data Protection Officer team by email at support@16malaysia.com stating the right you wish to exercise along with your account information for identity verification purposes. We will acknowledge receipt of your request within 2 business days and complete it within 14 business days.
The 16Malaysia platform uses cookies and similar tracking technologies to enhance the user experience, maintain account security and understand how members use our platform. The following are the types of cookies we use:
You can manage cookie settings through your web browser. However, disabling certain cookies may affect platform functionality. Browsers such as Chrome, Firefox and Safari all provide options to manage cookies within their respective privacy settings menus.
The 16Malaysia platform is for users aged 18 and above only. We do not knowingly collect, store or process personal data of individuals under the age of 18.
If we become aware or are advised that we have processed data belonging to an individual under the age of 18, we will take immediate action to delete that data, close the associated account and refund any funds that may have been deposited.
If you believe a child has registered an account on the 16Malaysia platform, please notify us immediately at support@16malaysia.com. We will investigate and take action within 24 hours.
16Malaysia reserves the right to modify or update this Privacy Policy from time to time to reflect changes in our privacy practices, the latest legal requirements or platform developments. Each new version will be published on this page with a clearly stated update date.
For significant changes that materially affect how we use your data, we will notify you via your registered email or through an in-platform notification at least 14 days before changes take effect — giving you sufficient time to review and decide whether to continue using our platform.
Continued use of the 16Malaysia platform after the effective date of any changes constitutes your acceptance of the updated policy. If you do not agree with the changes, you have the right to close your account before they take effect.
16Malaysia has appointed a Data Protection Officer responsible for ensuring PDPA compliance and handling all privacy-related enquiries from members. For any questions, complaints or requests relating to this Privacy Policy, please contact us through the following channels:
You also have the right to lodge a complaint with the Department of Personal Data Protection Malaysia if you are dissatisfied with how 16Malaysia has handled your personal data, after first submitting a complaint to us.
We encourage you to contact us directly first for any privacy concerns. Our team will work to resolve every issue fairly, transparently and within the committed timeframe.
Simple answers to the most frequently asked questions about privacy on our platform
The 16Malaysia platform is for entertainment and must remain that way. Set deposit and play-time limits before starting each session. Never play with money you cannot afford to lose. This platform is strictly for users aged 18 and above. Use our self-exclusion tools if you feel you need a break from the platform.
Our Malay-speaking support team is available 24 hours a day. Reach us via live chat or email for any queries relating to your privacy or personal data.
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